Privacy Policy

XIVisa collects only the contact and enquiry information you choose to provide so we can respond to your request. Please do not send sensitive identity, financial, health or password information in an initial enquiry.

How we use information

We use your information to communicate about your enquiry, assess whether we can assist, and meet applicable professional and legal obligations. We do not sell personal information.

Anonymous website statistics

We use self-hosted, privacy-focused analytics on our Hong Kong server to understand page visits, referring sources, campaign activity, use of website tools and successful enquiry submissions. The analytics database does not store visitor IP addresses, contact details or enquiry content, and the private dashboard is available only to authorised XIVisa personnel. Your browser stores a limited first-touch source in local storage and the current visit source in session storage so a later enquiry can be attributed without advertising cookies or fingerprinting.

Online enquiries and live chat

Website enquiries are processed by our hosting provider and a third-party email delivery service, then sent to info@xivisa.com. Our Ask XI live chat is provided by tawk.to, which may process chat content, contact details you choose to provide, cookies, IP address, device and usage information outside Australia so the chat can operate and conversations can be followed up. Please do not send sensitive documents or identifiers in chat. We do not write complete enquiries to public logs, sell enquiry details or use them for advertising.

Learn more in the tawk.to Privacy Policy.

Contact

For access, correction or a privacy question, email info@xivisa.com.